● Terms
Terms & conditions
Here you find the rules that apply to being a member or guest with us, and how we handle your information. We have written it as briefly and clearly as we could.
● House rules
How we are together
You use the facilities at your own risk.
You are quiet and treat others with respect.
Eat and drink outdoors.
You tidy up around yourself, and take everything with you when you leave.
Look after our shared facilities.
It is also your responsibility that this is a pleasant place to be.
You enjoy the cold and the warm sauna; you show consideration and do not challenge other people's limits.
01 · Membership conditions
Membership
1. Member rights
1.1. Anyone over 18 may become a member of HOT N' COLD NORDHAVN. As a member, you have the right to use the facilities during opening hours.
1.2. HOT N' COLD is open from 06:30 to 21:30. The manager may close access with 7 days' notice for maintenance, renovation, deep cleaning, and similar.
1.3. At a few set times, HOT N' COLD is accessible only through booked saunagus participation. Access to the facilities is therefore not possible 15 minutes before, or during, these events, unless you have purchased access.
2. Joining and leaving
2.1. Membership applications are accepted only via the digital signup portal on our website.
2.2. Members are admitted according to the order on the waiting list.
2.3. Membership fees are paid annually, currently 1.800 kr. On joining, you receive a chipped wristband that grants access to all facilities. Signup costs 300 kr, paid together with the first year's fee. Members who do not pay their fee are automatically unenrolled two weeks after payment was due.
2.4. Membership is personal. It cannot be transferred or sold to others, and we do not offer refunds.
3. Wristband
3.1. The wristband must be worn visibly when using the facilities, and may not be lent to others.
3.2. Even when several members arrive together, each must “beep” themselves in with their own wristband. It is not permitted to let anyone in without a wristband.
3.3. Misuse of the wristband may result in suspension or exclusion.
3.4. If you lose your wristband, you can purchase a new one for 300 kr.
3.5. Recovered wristbands are not refunded.
4. Guests
4.1. HOT N' COLD's facilities may only be used as a “guest” through purchased access via the café or by booking a saunagus session.
5. The sauna
5.1. Bathe or rinse before entering the sauna.
5.2. Swimwear, a towel, or similar must always be worn around the body in the sauna, and no other items may be brought into the sauna.
5.3. Only staff and affiliated gusmesters may pour liquids on the stove. Violation may result in suspension or exclusion from the club.
5.4. The saunagus schedule is on the website. The schedule is revised on an ongoing basis by our manager.
6. General
6.1. Maintain a friendly and welcoming manner.
6.2. We recommend not leaving valuables in the changing rooms or similar, and we do not compensate for lost items.
6.3. The doors lock automatically at 21:30 as part of our security system, and all members must be out of the area before then. A guard arrives between 21:30–22:00 for final lock-up.
7. Lost items
7.1. Lost or found items may be collected at the office for eight days, after which they are discarded.
02 · Trading terms
Payment & refund
Address & CVR
HOT N’ COLD NORDHAVN
c/o Unionkul A/S, Kalkbrænderiløbskaj 4, 2100 København Ø
Driftsenhed: Nokken Nordhavn, Sundkrogskaj 19, 2100 København Ø
CVR: 43808168
Booking and payment system
We use YOGO as our booking and payment system. You automatically receive a receipt by email on completed payment for membership, on purchased access, and on any failed payment transaction.
Membership payment
By purchasing a membership, you authorise HOT N' COLD NORDHAVN to automatically charge the membership fee at the start of each new season. Payment is taken via the card linked to your YOGO profile. If payment cannot be completed (for example due to an expired card), you will be contacted with the option to update your payment details.
Right of cancellation and refund
Membership is binding for the relevant season, and no refund is given for the remaining membership period, regardless of the reason for ending or non-use. No extension, transfer, or partial refund of memberships is offered.
On membership renewal, a new season begins and payment is taken automatically. If you do not wish to renew, you must cancel payment before the new season starts.
Saunagus, voucher cards, and tickets
If you cancel your booking online more than 12 hours before it starts, the credit is automatically refunded to your user account.
Voucher cards and tickets are valid for 365 days from the date of issue. Voucher cards with 5 and 10 credits are valid for 365 days from the date of issue. Voucher cards and tickets cannot be extended and are not refunded.
If you are unable to attend a booked session, the reservation must be cancelled at least 12 hours before the start time, so the credit used for the booking is returned to the customer profile for use on another session. If not cancelled in time, the credit is considered used and deducted from the voucher card.
03 · Privacy policy
Your data
The European General Data Protection Regulation (GDPR, 2016/679) exists primarily to protect the personal data of members, and it matters to us that our members know we look after the information we collect and receive.
What information we record
Our members are people who have requested membership of their own accord. We record the following information about our members: name, telephone number, and email address.
Changes
We reserve the right to change and revise our privacy policy.